Why “love” questions?
Loving questions means sitting with discomfort. As a born and bred problem solver, I've gotten this wrong - a lot. We are trained day in and day out that we're rewarded for having answers, so it makes sense…
The questions credit unions need to be asking
Credit unions like to be seen as financial partners, but when we ask our members questions about products and services instead of values, it presents a challenge.
Social Media Management with Airtable
I use a low-cost Airtable-and-Zapier system to manage social media. Here's how.
Effective Employee Social Media Policies: Slides & Sources
This presentation was given at PRSA Connect 2019, the Employee Communications / Internal Communications conference in Phoenix, AZ.
Social Monitoring With Slack
Either because I'm a bit picky, or really obsessed with my job... I home-brewed a social media monitoring and management system in Slack. Here's how...
